We value your business and are committed to earning your trust. Our policy is to be as fair as possible to the customer. However, due to the specialized and diverse nature of our product line our return policy is slightly complicated. We apologize for any inconvenience.
Sincerely Paula Rose, CEO
* All sales are final unless a quality issue, shortage, or mistake by our staff caused a wrong item to be shipped.
* Quality issues, shortages or mistakes must be reported within 10 days of receiving the order.
* Replacement orders will be shipped using the same method used on the original order at no cost to the customer.
* Customer will be responsible for any upgrades to shipping on replacement orders.
* Call Paula in the credit department at 800-858-6966 within 10 days of receiving your order to request your RMA number.
* Credit will be issued upon receiving the items being returned.
Custom Tassels, Assemblies, Etc: All sales are final. Require sample approval before production. No cancellations once production begins. Any discrepancies or shortages in the finished product must be reported with in 10 days of receipt of goods, to receive credit. No credit will be given for returned goods without RMA #.
Hot Stamped Ribbon: All sales are final. Require paper proof approval before production. No cancellations once production begins. Any discrepancies or shortages in the finished product must be reported with in 10 days of receipt of goods, to receive credit. No credit will be given for returned goods without RMA #.
Ribbon: All ribbon sales are final unless the wrong item was shipped. In the event that the wrong item was shipped call customer service to make arrangements for returning the incorrect items and to get your order corrected. Due to the wide variance in the quality of colors as they are displayed on computer monitors, we can not except returns for a wrong color if the order was processed correctly. If you are worried about a color match you may call and request a sample.
Stock Items: Will be charged a 20% restocking charge on any order that is returned for any reason other than order discrepancies.
***All shipping and taxes will be billed to the credit card used during the checkout process
*** order will be pending until the ITEX transaction has been approved.
*** Your order will be processed using the ITEX online payment system
*** ITEX orders will not be combined with any other promotional discounts, coupons, or memberships.
Payments can be made using any of the following forms:
Online order information is encrypted and sent via SSL secure transmission, the latest and most secure technology available. If you prefer not to enter your credit card information, please call us at (800) 858-6966 and we can take your order via telephone.
Information you give us is never sold or given to others. You will never receive unsolicited email from us. Any information that you voluntarily give us will only be used to process your order or for other customer service related issues. Any other information collected by us that you donít personally input will be strictly used for analysis by our marketing department in order to improve the website and to evaluate the effectiveness of our advertising. We appreciate your business and respect your privacy.
Some of the items offered on this web site are not "IN STOCK". It is important that you pay attention to any of the special instructions attached to the information portion of each item. We ship orders for most stock items within 24-48 hours from the time your order is entered. All other items will be shipped according to information provided. Faster delivery times other than what are stated are available on many of the items, but you will need to call for pricing. If you need other shipping arrangements, please call us at (800) 858-6966. We will notify you by phone if any delays occur so that you can make adjustments or other arrangements.
SHIPMENTS TO FOREIGN COUNTRIES: Any additional charges caused by duties, taxes, tariffs etc when shipping to a foreign country are the customers responsibility and may require a second charge to your credit card before the order is released.
1. We Are Customer Service Fanatics:
We want you to get the right decorative packaging at the right time. Our friendly, knowledgeable, and professional customer service reps are just a phone call, email, fax, or chat away. We guarantee ordering quality decorative packaging products is easy! CONTACT US.
2. We Treat Every Customer Like Royalty:
Due to our direct relationships with manufacturers we are able to help all types of customers. Whether you're a consumer looking for that special roll of ribbon to complete your scrapbooking project or a business looking for fast turnaround times and competitive volume pricing on a million piece project - we can help.
If you have need of any decorative packaging product we probably have it or we know where to get it. Whether you need tassels, ribbons, bows, shred, tissue, or cord it's all here. So take your time and look around. If you don't see what you're looking for CONTACT US. As you know there are a lot of products in the decorative packaging world. We may not have the product you're looking for on line yet but we are constantly adding new products. So bookmark us and come back often.
4. We Price it Right!
We always price our products fairly. But if you find a product for less on a different website we'll try to meet or beat it. Just contact our customer service department and show them our competitors' site so that we can compare apples to apples.
5. We Have the Proven Experience:
With over 25 years in the decorative packaging industry we've helped all kinds of customers. We have provided tassels for President Bush, and Senator Clinton and other heads of state. We have assisted major celebrities such as Oprah and Christina Aguilera. We've also supplied major corporations like Disney, Holland America, Makers Mark, Heineken, Amstel Light and many more. So let us put our time tested experience to work for you.
6. Rock Solid Security:
We want every customer to feel safe and secure when purchasing on line. That's why we are proud members of the BBB association, McAfee/Hacker Safe, Authorize.net, and Geotrust. We have invested thousands of dollars into our website to provide you with the safest most secure buying atmosphere available. We'll even let you fax your order. Your information is never sold!
7. Dependable as a Swiss Watch: These testimonials prove it!
"Many, many thanks to you! Because of your WONDERFUL customer service today, I am going to be able to meet a deadline that I would not have otherwise. You have Saved my week! I look forward to do much more business with you!"
Great fully, Marcy - Hullabaloo Studios
"Thanks so much for your help today, especially with the extra calling around on my behalf. I couldn't have made my wedding invitations without you!"
All the best, Morgen
"THANK YOU!!!! You've been lifesavers!! I will definitely be ordering from you in the future!!!"
Paula Rose, CEO